FAQ

1.How does your Retail store work?

We are sawmill direct which allows us to provide amazing prices. Being located on sawmill property means we are by appointment only. Feel free to book an appointment whether you are wanting to see the product in person or looking to purchase. We will help you out as fast as we can.

2.What types of lumber products do you offer?

We offer a wide range of high-quality Western Red Cedar & Douglas Fir lumber products, including:

  • Finish boards and clear vertical grain options.
  • Decking & Patio
  • Fencing Boards
  • Timbers
  • Panel
  • Shop
  • Bevel
  • Finger Joint & Edge Glue
  • Dimension Douglas Fir

3. Are your lumber products suitable for woodworking projects?

Absolutely! Our lumber products are meticulously crafted and perfect for any woodworking project. Whether you're a professional woodworker or a DIY enthusiast, you can trust our high-quality lumber to deliver excellent results.

4. What is the unique value proposition of your lumber products?

Our unique value proposition lies in providing top-notch lumber products that are sourced directly from our partnered sawmill allowing us to pass on the savings to our valued clients and customers.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries.

6. What is your return policy?

We have a 30-day return policy for unused and undamaged lumber products. If you're not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order to initiate the return process. For more details, please refer to our Returns Policy.

7. How can I contact your customer support team?

You can contact our customer support team by sending an email to admin@srblumber.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

8. Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. If you're interested in purchasing our lumber products in large quantities, please reach out to our customer support team, and we'll provide you with more information on our wholesale pricing options.

9. What are your shipping methods?

We offer a few different shipping methods. We do pick up by appointment & also offer trucking to your specific delivery location. Shipping is not included in our lumber prices. 

10. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment method during the checkout process. For larger orders wire transfers are also accepted

If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!